Terms & Conditions

The following terms and conditions apply to all transactions processed by this site, over phone lines and in store. Please read carefully and print a copy for reference.

All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturer's documentation). However we regret that we cannot be held responsible for any errors or omissions.

We shall not be responsible for wrongly ordered items such as wrong height, width, colour, price comparison, etc. Please take extra care when specific sizes and fittings are required. We are not obliged to refund due to wrongly ordered items but you may be offered replacement with re-delivery charges plus a 20% re-stocking fee if products have been unpacked. If you wish to cancel orders which were made in store not yet delivered this will incur a 20% cancellation fee.

Payment can be made by most major credit cards (except American Express and Diners Club cards). We also accept any debit card.

If an order is received for a discontinued product we will provide the up-to-date equivalent automatically, providing it is available and the same price as the discontinued model. If this is not the case we will contact you to give you the option of further payment if applicable or a full refund

We will endeavour to take all possible reasonable care to keep all details of your order and payment secure. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

Delivery charges vary on orders depending on distances. Deliveries made by our own delivery team will be carried out between 9am-5.30pm Mon-Sat

Additional services which have been ordered but are then declined by the customer upon delivery are non-refundable, as we allocate space for these services on our delivery vehicles. This includes 'Old Product Collection', ‘fitting of washing machines or dishwashers (freestanding) services.

All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund providing the 28 day period has expired.

OLD APPLIANCE REMOVAL:

For removal of scrap appliances the passage of exit must be clear and unrestricted.

C T Bell can not be held liable for leaks and spillages from the scrap appliance on removal from a customer premises. It is the consumer who shall be responsible to cover floorings with appropriate protection from such accidents prior to delivery.

DAMAGED / FAULTY / EXCHANGE OF GOODS:

In the case of an item being Faulty or Damaged we require an inspection by a manufacturers qualified engineer to be carried out on the item where it is installed so we can ascertain the fault before we can arrange for a suitable replacement where possible. Any appliance awaiting exchange must be fully disconnected from its supply be it electrical , gas or plumbed to water connection. C T Bell (Crowthorne) Ltd will not be liable for any labour installation charges involved with the removal and subsequent re-installation of any appliance.

If a product is written off by the manufacturer and a refund / exchange is requested, the installation and delivery cost of the product will not be refunded. This also applies if the product were uplifted for any other reason. 

GUARANTEES:

All items carry a minimum twelve months parts and labour guarantee issued by the manufacturer which is subject to provisions that the appliance:

Has been used solely for domestic purposes and is on domestic premises; ie. not for commercial or trade use.
Has been used solely in accordance with the instruction book.
Has not been subject to misuse, accident, modified or repaired by anyone other than the manufacturer's service engineers.

Extended warranty promotions and offers are to be claimed by the consumer. If you fail to register such claims with the manufacturer then you may loose the extra free cover.

FITTING OF APPLIANCES:

Our local fitting service on washing machines and dishwashers (freestanding) shall be carried out only to existing plumbing which is safe and free from leaks. Connection pipes and electrical sockets must be no further from the appliance than 1.5m as we do not undertake any extra plumbing/electrical services and extension of plumbing utilities. Any leaks from frail or brittle pipe work shall be pointed out to the consumer before the fitting takes place. We do not hold ourselves responsible for floods or leaks before or after we leave the premises. All wet appliances are water tested by our installation team at point of installation and if there are any issues at the time of installation then this will be pointed out to the consumer. In the event of your pipe work not being appropriate and safe to disconnect we will not continue the fitting service. We do not refund the fitting charge as time is allocated to every job. You do not have the right to refuse the appliance due to a failed installation. Faults on pipework and electrical faults on sockets are the customers responsibility to make safe before our team arrive at the premises. Re-delivery charges apply if we are asked to return to complete a fitting service which previously couldnt be completed due to inadequate pipework, electrics etc.

All wet appliances are water tested by our installation team at point of installation, if there are any issues at the time of installation then this will be pointed out to the consumer, once we have left the property we are not held responsible for any leaks or floods that may occur.

We are not held responsible for floods or leaks whilst at the property or after we leave the property.

We take all complaints very seriously. If you have a cause for complaint then please write to us at the address shown on our contact page